E: info@AvalonNaturalPDX.com | P: 971-270-0402

Insurance +
What to Expect

Book Appointment

Insurance +
What to Expect

Book Appointment

We are in-network with following insurance companies, though coverage may vary.

If your insurance is NOT listed here call 971-270-0402 to find out if you may have coverage or out-of-network benefits:

Aetna
Blue Cross/Blue Shield (Regence)
MODA
Any Insurance which has Open Network/Open Option allowing you to see any provider
Providence

We provide courtesy insurance billing, but it’s up to you, the patient/representative/guardian to determine insurance coverage. You can check your own insurance benefits by calling the number located on the back of your insurance card.

What to bring to your first appointment:

Your completed new patient intake form, clinic policies, and release of records. You can print them out, complete them, and bring them in with you to your first visit. If you don’t have access to a printer just come in a few minutes early and fill them out in the office.

Any recent or pertinent medical records you have including labs or imaging reports. You can either bring these with you or have them sent.
Bring all medications and supplements you are currently taking or a complete list including amounts and dosages of each.
Your insurance card and identification if you are billing insurance.

Patient FAQs

Do you offer telemedicine?

Yes, we are currently offering telemedicine for new and existing patients due to the COVID pandemic. In the future, telemedicine will continue to be an option only if the patient has been seen in person by the doctor and will have to continue to be seen in person at least once per year.

Do you prescribe medications?

Yes, I use a blend of natural and conventional treatment therapies in my practice, but I don’t believe it’s in the best interest of my patients to rely on chronic narcotics or sedatives, and thus infrequently prescribe them. If you come to me on chronic narcotics or sedatives I will work to decrease your dose to the lowest tolerable level. Additionally, for both of our safety, I require a signed contract and random drug testing for continued prescribing. By law, these medications cannot be refilled over the phone.

If you’re in need of a medication refill, please call the pharmacy and they will contact my office so that we can authorize the refill. Please note: refills can take up to 5 business days to complete the entire refill process from start to finish. Please plan accordingly.

Do you bill insurance?

Though we provide courtesy insurance billing, it’s up to you, the patient/representative/guardian to determine insurance coverage. You can check your own insurance benefits by calling the number located on the back of your insurance card.

If you do not have insurance coverage, payment is due in full at the time of service. Discounted rates are offered to patients who pay at the time of service and for those who wish to bill insurance themselves.

What about HSA and FSA?

What is your cancellation policy?

Your appointment slot is typically 20-45 minutes depending on appointment type. Although we may not use the entire time slot for your appointment, this time is reserved for you and no one else. Please cancel your appointment online or by phone at least 24 hours prior to your appointment if you need to cancel. This will allow time for the slot to be filled by another patient. If you do not notify us at least 24 hours in advance, you will be charged a $50 cancellation/no show fee.

Can I schedule online?

How do I know you are a good fit for me?

Office Policies:

Narcotic/Scheduled Medications

I rarely believe it’s in the best interest of my patients to rely on chronic narcotics or sedatives, and thus infrequently prescribe them. If you come to me on chronic narcotics or sedatives I will work to decrease your dose to the lowest tolerable level. Additionally, for both of our safety, I require a signed contract and random drug testing for continued prescribing. By law, these medications cannot be refilled over the phone.

Email & Communication

Due to the volume of emails I receive, I’m typically unable to respond daily. Email responses will generally be limited to twice per week.

Please use your Charm Patient Portal which integrates into your chart. From this portal, you are able to see your labs and email me directly. This way your emails will be a part of your patient chart and not floating around in my google inbox so they can be referenced and we can maintain HIPAA compliance.

If you have not been emailed a link to register for the patient portal yet please let me know and I will send you a link as soon as I can.
If your concern is urgent: re-send your message with the word URGENT in the subject line and I’ll attempt to reply sooner (but take note that I am trying not to check messages in the evenings or weekends). You can also call my patient line at 971-270-0402 to speak with my assistant.

If this is an emergency, call 9-1-1 or go to the emergency department.

Just a Reminder: New Issues or new prescriptions require an appointment. Issues managed by phone or email message that include a new complaint, request for a new prescription, or any matter that takes more than a few moments of time will incur a fee. This fee will be charged and an invoice will be sent. If you would like to have this type of question answered and you would like to use your insurance benefits, then please schedule an in-person acute 20-minute office visit.

Refills on medications

Scheduling

Lab Results

You will be able to view labs via Patient Portal. I am happy to answer any questions and offer treatment in an office visit or scheduled phone consult (billed as an office visit). If your labs are all normal you will receive them via Patient Portal and receive a phone call or email stating labs are normal or small dosing changes may be made free of charge. This way nothing falls between the cracks. In short: it helps me deliver the best care to you.

Records

According to federal law, we can not release records to you or another provider or person without your written consent and signature. Let us know if you need a release form sent to you to complete. It can take up to 7 days for our office to send records after a release of records has been received. Note there is a minimum of a $25 charge for records printed and sent to anybody other than another provider.

Are you ready to look and feel better?

Book Appointment Now

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819 SE Morrison St. Suite 240, Portland, OR 97214 | P: 971-270-0402 | E: info@AvalonNaturalPDX.com

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Insurance + What to Expect

Insurance + What to Expect

We are in-network with following insurance companies, though coverage may vary.

What to bring to your first appointment:

Patient FAQs

Office Policies:

Are you ready to look and feel better?

Be the first to know about sales, specials, and news!

Insurance +
What to Expect

Insurance +
What to Expect